Frequently Asked Questions
How do I book once I have a quote?
To reduce costs Arena operates via an online portal. We estimate this saves between 10-15% on normal charter prices. Once you have submitted your booking request we will contact you to confirm availability. If you wish to proceed you may pay by bank transfer, credit card or PayPal. Your payment helps to confirm the booking.
What happens if I can’t find my airport in the drop-down list?
Arena flies out of a range of UK and northern European airports, but not every European airport. We also have some operational restrictions on our list of destination airports, however the list current includes over 1,000 destinations.
Can I phone you to get a quote?
You may telephone +44 (0)20 3637 2000 during office hours. However our website quote tool is very accurate and the price we supply on the phone will nearly always mirror the online price. If you make an online enquiry we will normally respond within 1 hour during business hours; or within 3 hours out of business hours. You can of course phone us for an answer to a specific question you may have.
How do I pay?
If you wish to confirm your booking you will receive a standard booking form to sign and return together with payment details. You can pay by bank transfer, credit card or PayPal. Your booking is only confirmed once we have the signed contract and full payment.
Do I need to add VAT to your prices?
International flights are zero rated for Vat. Domestic flights on aircraft with 10 or more seats (including the crew seats) are zero rated for Vat. Domestic flights on aircraft with less than 10 seats must have 20% Vat added. Arena's aircraft all have 10 or more seats so ALL FLIGHTS ARE ZERO RATED FOR VAT (I.e. No Vat applies). Passenger tax is included in the quoted price.
What happens if my aircraft goes tech?
Modern jets are extremely reliable, but in the unlikely event that an aircraft becomes unavailable we will either deploy a stand-by aircraft, or work with a recognised industry partner to cover the flight for us. You will never get left stranded by Arena Jet. This is not something every operator offers and is part of our exceptional service.
Can I book you through a broker?
Arena works with a number of recognised brokers, so feel free to request that Arena Jet is included on any searches your broker does for you.
Do you need my passport details?
Once we have your signed contract you will need to send us a copy of your passport/s and details of your address if travelling in or out of the UK. You can if you prefer, upload this via our secure website.
Can I travel with my pets?
Arena is approved to carry pets and is pleased to consider trips on a case-by-case basis. This will then allow us to factor in the breed, number of pets and proposed itinerary (DEFRA link). If you wish to travel with pets we will call you to provide more information.
Can you arrange a pick-up service to take me to the airport?
Yes Arena can supply limos, people carriers and helicopter transfers at a very competitive rate.
What happens if I have special needs?
Arena can assist with mobility and dietary special requirements. Please let us know your needs and we will contact you.
Do you publish a passenger travel guide?
General passenger guidance and our prohibited dangerous goods list is available here.
What happens when I land?
Arena often uses an executive handling agent at most destination airports. We will stay with you after you land until you are happy to continue on your own way. We can help book hire cars and onward transport.
What are your terms and conditions?
Our standard terms and conditions of travel are available here.